Refund policy
Refund Policy
Last updated: September 4, 2026
We want you to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to help.
U.S. Orders Only
Dang Good Pet Marketplace currently sells and ships products only within the United States.
Returns
For eligible products purchased directly from Dang Good Pet Marketplace, we have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, contact us at hello@DangGoodMarketplace.com.
Please do not send an item back without contacting us first. If your return is accepted, we will provide instructions on how and where to return your item.
Affiliate and Third-Party Purchases
Some products featured on Dang Good Pet Marketplace are sold by third-party retailers through affiliate links.
If you purchase an item from Amazon or another third-party retailer after clicking a link on our website, your purchase is made directly from that retailer and is subject to that retailer’s own shipping, return, refund, and exchange policies.
Dang Good Pet Marketplace cannot process returns, exchanges, or refunds for purchases made through third-party retailers.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item purchased directly from Dang Good Pet Marketplace arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible at hello@DangGoodMarketplace.com.
Please include your order number and, when possible, photographs showing the issue so we can evaluate the problem and determine the appropriate solution.
Non-Returnable Items
Certain products cannot be returned for health, safety, hygiene, or other reasons.
Pet food and treats or other perishable goods
Custom or personalized products
Products that have been opened, used, or are no longer in their original condition
Gift cards
Final-sale items
Please contact us before making a purchase if you have questions about whether a particular product is eligible for return.
Exchanges
If you would like a different eligible item, please contact us. In most cases, the easiest way to receive a different product is to return the original eligible item and place a new order once the return has been accepted.
Refunds
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@DangGoodMarketplace.com.
Contact Us
Dang Good Pet Marketplace
Montclair, NJ 07042
United States
Email: hello@DangGoodMarketplace.com